Last updated: 30/08/2019
Last updated: 30/08/2019
The Coach at Edenfield is committed to protecting your privacy and maintaining the security of any personal information that we receive from you. We strictly adhere to the requirements of the data protection legislation in the United Kingdom, including the Data Protection Act 2018 and the Information Commissioner’s Office guidelines.
The Coach at Edenfield collects the following data:
If you are a customer of ours (or a former customer within the data retention period detailed below) we will also collect the following information
Whilst not actively collected, The Coach at Edenfield may store any other personal information that you choose to disclose during e-mails and when providing feedback.
You directly provide The Coach at Edenfield with most of the data we collect. We collect data and process data when you:
The Coach at Edenfield collects your data so that we can:
The Coach at Edenfield will not share your data with partner companies without your permission.
The Coach at Edenfield securely stores all your data. We only work with providers that commit to stringent security and regulatory requirements to keep your data safe.
The Coach at Edenfield will keep data that you submit for the minimum period necessary for the purposes set out in this policy. We will retain your personal data in a form that permits identification only as for long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
Upon expiry of the applicable time period, we will delete your data by removing it from our records.
In order to provide you with some of our porudcts and services, it may be necessary for us to provide some of your personal details to a third-party supplier. The Coach at Edenfield will only supply the minimum details necessary to provide you with our products and services. These details will not be used for marketing purposes by our suppliers without your consent.
The Coach at Edenfield would like to send you information about events, promotions, news and offers of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop The Coach at Edenfield from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please provide written confirmation to us.
The Coach at Edenfield would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – you have the right to request The Coach at Edenfield for copies of your personal data. The Coach at Edenfield reserves the right to charge you a small administrative fee for this service.
The right to rectification – You have the right to request that The Coach at Edenfield corrects any information that we hold about you which you believe is inaccurate. You also have the right to request The Coach at Edenfield to complete any information that we hold about you which you believe is incomplete.
The right to erasure – You have the right to request that The Coach at Edenfield erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that The Coach at Edenfield restricts the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to The Coach at Edenfields’ processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that The Coach at Edenfield transfers the data that we have collection to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by:
Please note, for data security, verification and audit purposes, we may direct you to make your request in writing and thank you in advance for your co-operation.
To maintain the strictest data security standards, data will only be released upon satisfactory completion of identity checks. Where applicable, data will only be released upon full payment of the applicable fee.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, please visit allaboutcookies.org.
There are a number of different types of cookies, however our website uses:
You can set your browser to not accept cookies and the above website tells you how to remove cookies from your browser. Please note, that some cookies are necessary for the technical functionality of our website and removing these cookies or disabling cookies altogether may mean that features of our website may not, function at all, or function correctly, as a result. This includes, but is not limited to, you having difficulty making reservations or being unable to submit contact and private function requests as efficiently.
Should you wish to report a complaint or if you feel that The Coach at Edenfield has not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office.
The contact details for the ICO are: