Privacy & Cookie Policy for The Coach at Edenfield

Last updated: 30/08/2019

Privacy & Cookie Policy for The Coach at Edenfield

Last updated: 30/08/2019

This privacy policy explains how The Coach at Edenfield uses the personal data we collect from you when you visit or use our website, become a customer of ours, or request or contact us in any other manner. 

The Coach at Edenfield is committed to protecting your privacy and maintaining the security of any personal information that we receive from you. We strictly adhere to the requirements of the data protection legislation in the United Kingdom, including the Data Protection Act 2018 and the Information Commissioner’s Office guidelines. 

Whilst we do encourage our visitors and customers to read our privacy policy in full, The Coach at Edenfield operate under a number of guiding principles that we govern our company by:

  • We will never sell your data on.
  • We will never share your data with any third party for their own marketing purposes.
  • We will always keep your personal data secure appropriately using strong encryption, abiding by data protection rules and by implementing good security practices.

Sections

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing
  6. What are your data protection rights?
  7. What are cookies?
  8. How do we use cookies?
  9. What types of cookies do we use?
  10. How to manage your cookies
  11. Privacy policies of other websites
  12. Changes to our privacy policy
  13. How to contact us
  14. How to contact the appropriate authorities

What data do we collect?

The Coach at Edenfield collects the following data:

  • IP Address

If you are a customer of ours (or a former customer within the data retention period detailed below) we will also collect the following information

  • Name
  • E-mail Address(es)

Whilst not actively collected, The Coach at Edenfield may store any other personal information that you choose to disclose during e-mails and when providing feedback.

How do we collect your data?

You directly provide The Coach at Edenfield with most of the data we collect. We collect data and process data when you:

  • Use or view our website via your browser’s cookies.
  • Subscribe to our newsletter.
  • Voluntarily complete our private function form, contact us form or provide feedback via any other forms or by e-mail.
  • Make a reservation

How will we use your data?

The Coach at Edenfield collects your data so that we can:

  • Provide services to our customers
  • E-mail you with special offers we think you may like.

The Coach at Edenfield will not share your data with partner companies without your permission. 

How do we store your data?

The Coach at Edenfield securely stores all your data. We only work with providers that commit to stringent security and regulatory requirements to keep your data safe. 

The Coach at Edenfield will keep data that you submit for the minimum period necessary for the purposes set out in this policy. We will retain your personal data in a form that permits identification only as for long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights. 

Upon expiry of the applicable time period, we will delete your data by removing it from our records. 

In order to provide you with some of our porudcts and services, it may be necessary for us to provide some of your personal details to a third-party supplier. The Coach at Edenfield will only supply the minimum details necessary to provide you with our products and services. These details will not be used for marketing purposes by our suppliers without your consent.

Marketing

The Coach at Edenfield would like to send you information about events, promotions, news and offers of ours that we think you might like. 

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop The Coach at Edenfield from contacting you for marketing purposes. 

If you no longer wish to be contacted for marketing purposes, please provide written confirmation to us.

What are your data protection rights?

The Coach at Edenfield would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

The right to access – you have the right to request The Coach at Edenfield for copies of your personal data. The Coach at Edenfield reserves the right to charge you a small administrative fee for this service. 

The right to rectification – You have the right to request that The Coach at Edenfield corrects any information that we hold about you which you believe is inaccurate. You also have the right to request The Coach at Edenfield to complete any information that we hold about you which you believe is incomplete. 

The right to erasure – You have the right to request that The Coach at Edenfield erases your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that The Coach at Edenfield restricts the processing of your personal data, under certain conditions. 

The right to object to processing – You have the right to object to The Coach at Edenfields’ processing of your personal data, under certain conditions. 

The right to data portability – You have the right to request that The Coach at Edenfield transfers the data that we have collection to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by:

  • E-mail:
  • Telephone – 01706 825000
  • Letter – The Coach at Edenfield, 163 Market Street, Edenfield, Ramsbottom, BL0 0HJ

Please note, for data security, verification and audit purposes, we may direct you to make your request in writing and thank you in advance for your co-operation. 

To maintain the strictest data security standards, data will only be released upon satisfactory completion of identity checks. Where applicable, data will only be released upon full payment of the applicable fee.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, please visit allaboutcookies.org.

How do we use cookies?

The Coach at Edenfield uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our websites
  • Providing features and functionality to you on our websites

What types of cookies do we use?

There are a number of different types of cookies, however our website uses:

  • Functionality – The Coach at Edenfield uses these cookies so that we recongise you on our website and remember any preferences that you have previously selected. These could include what language you prefer or what location you are in. A mix of first-party and third-party cookies are used.
  • Analytics – The Coach at Edenfield uses these cookies to improve our website by collecting and reporting information on its usage and monitoring and resolving technical issues detected.

How to manage your cookies

You can set your browser to not accept cookies and the above website tells you how to remove cookies from your browser. Please note, that some cookies are necessary for the technical functionality of our website and removing these cookies or disabling cookies altogether may mean that features of our website may not, function at all, or function correctly, as a result. This includes, but is not limited to, you having difficulty making reservations or being unable to submit contact and private function requests as efficiently.

Privacy policies of other websites

The The Coach at Edenfield website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Coach at Edenfield keeps its privacy policy under regular review and places any updates on this web page. Our privacy policy was last updated on 30th August 2019.

How to contact us

If you have any questions about The Coach at Edenfields privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • E-mail us at
  • Call us on 01706 825000
  • Write to us at The Coach at Edenfield, 163 Market Street, Edenfield, Ramsbottom, BL0 0HJ

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that The Coach at Edenfield has not addressed your concerns in a satisfactory manner, you may contact the Information Commissioner’s Office. 

The contact details for the ICO are: